Delivery generally takes 3 to 5 working days, Monday to Friday, excluding public holidays. Please note that delivery times may vary depending on the destination, customs procedures, and local conditions.The delivery estimates provided are based on st

<div data-block="true" data-editor="34l32" data-offset-key="9qmu9-0-0" id="isPasted"><div data-offset-key="9qmu9-0-0" style="text-align: justify;"><br><br><span style="font-size: 16px;">Atelier Choux offers worldwide delivery with UPS, including throughout France. Complimentary international shipping is available on all orders over <strong data-start="185" data-end="200" id="isPasted">$180 / &#x20AC;150</strong>.</span><span data-offset-key="9qmu9-0-0"><span data-text="true" style="font-size: 16px;"> </span></span><br><br><span style="font-size: 16px;">Each order is carefully prepared and dispatched from Paris.</span><br><br></div></div><div data-block="true" data-editor="34l32" data-offset-key="c95hc-0-0"><h2 style="text-align: justify;" id="delivery-times"><br><strong>Delivery times</strong></h2><p style="text-align: justify;"><br>Delivery generally takes <strong data-start="25" data-end="48" id="isPasted">3 to 5 working days</strong>, Monday to Friday, excluding public holidays. Please note that delivery times may vary depending on the destination, customs procedures, and local conditions.<span style="font-size: 16px;"><br><br></span>The delivery estimates provided are based on standard UPS timelines and do not include the time required to prepare and process your order. While Atelier Choux makes every effort to ensure a seamless delivery experience, shipping fees cannot be reimbursed in the event of delays caused by the carrier.<br><span style="font-size: 16px;"><br></span></p></div><div data-block="true" data-editor="34l32" data-offset-key="14cni-0-0"><hr style="text-align: justify;"><h2 style="text-align: justify;" id="shipping-fees"><br><strong>Shipping fees</strong></h2></div><div data-block="true" data-editor="34l32" data-offset-key="6gbc0-0-0"><div data-offset-key="6gbc0-0-0" style="text-align: justify;"><br><span data-offset-key="9vp44-0-0" id="isPasted"><span data-text="true" style="font-size: 16px;">Shipping fees are <strong>calculated automatically at checkout</strong>, based on your delivery destination as well as the weight and volume of your order. For your convenience, you may preview the applicable shipping cost directly from your cart by selecting your country of delivery.</span></span><br><br><span style="font-size: 16px;">Complimentary delivery may be offered on orders over <strong data-start="81" data-end="96" id="isPasted">$180 / &#x20AC;150</strong>, depending on the destination and the items included in your order. Please note that certain products, including items shipped separately, may be excluded from complimentary shipping offers. Any applicable shipping fees will be clearly displayed at checkout before your order is confirmed.</span></div><div data-offset-key="193np-0-0" id="isPasted" style="text-align: justify;"><br><span style="font-size: 16px;">Kindly note that <strong data-start="17" data-end="54" id="isPasted">art prints are shipped separately</strong> by our dedicated printing partner and may therefore arrive in a separate parcel from the rest of your Atelier Choux order.</span><br><br><br></div></div><hr style="text-align: justify;"><h2 style="text-align: justify;" id="international-shipping-outside-the-european-union"><br><strong>International Shipping Outside the European Union</strong></h2><p data-start="1282" data-end="1468" style="text-align: justify;"><br>Orders shipped outside the European Union <strong>may be subject to customs duties and import taxes</strong>. These charges are determined by local authorities and remain the responsibility of the recipient.</p><p data-start="0" data-end="97" id="isPasted">Should customs duties or import taxes remain unpaid, the parcel may be returned to our warehouse.</p><p data-start="99" data-end="286" data-is-last-node data-is-only-node>In this case, a refund will be issued for the returned item(s), excluding the original shipping costs, any applicable return shipping fees and customs fees, in accordance with our Terms and Conditions.</p><p data-start="1470" data-end="1717" style="text-align: justify;"><br></p><hr style="text-align: justify;"><h2 data-section-id="1fga2r7" data-start="1724" data-end="1750" id="isPasted" style="text-align: justify;"><br><strong>Delivery Information</strong></h2><div data-block="true" data-editor="34l32" data-offset-key="6gbc0-0-0" id="isPasted"><div data-offset-key="6gbc0-0-0" style="text-align: justify;"><br><span style="font-size: 16px;">A tracking number will be sent to you by email as soon as your order has been dispatched, allowing you to follow its journey at any time.</span><span data-offset-key="6gbc0-0-0"><span data-text="true" style="font-size: 16px;"> </span></span></div></div><div data-block="true" data-editor="34l32" data-offset-key="43us7-0-0"><div data-offset-key="43us7-0-0" style="text-align: justify;"><span data-offset-key="43us7-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="34l32" data-offset-key="c332q-0-0"><p data-start="0" data-end="221" id="isPasted">If you are unavailable at the time of delivery, UPS may make additional delivery attempts or provide further instructions regarding the collection or redelivery of your parcel.</p><p data-start="223" data-end="294" data-is-last-node data-is-only-node>If the parcel cannot be delivered, it may be returned to Atelier Choux.</p><p data-start="0" data-end="204" id="isPasted">Delivery will be made to the address provided at checkout. To ensure a seamless delivery experience, we kindly invite you to verify that all details are complete and accurate before confirming your order.</p><p data-start="206" data-end="272" data-is-last-node data-is-only-node>Please note that Atelier Choux is unable to deliver to P.O. boxes.</p><p data-start="0" data-end="171" id="isPasted">If a parcel cannot be delivered due to an incorrect or incomplete address, an unsuccessful delivery attempt, or unpaid customs duties, it may be returned to Atelier Choux.</p><p data-start="173" data-end="321" data-is-last-node data-is-only-node>In such cases, the original shipping costs are non-refundable, and additional shipping fees may apply should you wish for the order to be reshipped.</p><p data-start="173" data-end="321" data-is-last-node data-is-only-node><br></p><p data-start="0" data-end="81" id="isPasted">Upon receipt, we recommend inspecting your parcel in the presence of the courier.</p><p data-start="83" data-end="305" data-is-last-node data-is-only-node>Should the packaging or product appear damaged, we kindly invite you to note this on the delivery slip or refuse the parcel. This documentation will allow our team to assist you with a refund or exchange, where applicable.</p></div><hr><p data-start="2107" data-end="2222" data-is-last-node data-is-only-node style="text-align: justify;">Should you experience any issue with your delivery, we invite you to <a href="https://contact.gorgias.help/en-US/forms/w2vwfz8p" target="_blank" rel="noopener noreferrer"><strong>contact us</strong></a> and we will be happy to assist you.</p><div data-block="true" data-editor="34l32" data-offset-key="5kjsq-0-0" style="text-align: justify;"><br></div><p style="text-align: justify;"><br></p>

Shipping & Delivery

Atelier Choux is pleased to offer delivery to most countries worldwide. All orders are carefully prepared and dispatched from Paris. You may view the full list of available delivery destinations directly from the country dropdown menu at checkout. Fo

<p>Atelier Choux is pleased to offer delivery to most countries worldwide.</p><p>All orders are carefully prepared and dispatched from Paris.</p><p>You may view the full list of available delivery destinations directly from the country dropdown menu at checkout. For your convenience, you may also find below a selection of the most <a href="https://assistancecenter.gorgias.help/en-US/how-long-does-delivery-take-5525748"><strong>common destinations</strong></a> we ship to, along with their estimated delivery times.</p><p><br></p><p><br></p>

International Shipping

Once your order has been prepared and dispatched, you will receive an email with your tracking number and a direct link to the carrier’s tracking page.You may also track your order on our website by entering your tracking details by clicking here.Tra

<p style="text-align: justify;">Once your order has been prepared and dispatched, you will receive an email with your tracking number and a direct link to the carrier&#x2019;s tracking page.<br><br>You may also track your order on our website by entering your tracking details by&#xA0;<a href="https://contact.gorgias.help/en-US/forms/w2vwfz8p/ssp/login" target="_blank" rel="noopener noreferrer" id="isPasted"><strong>clicking here</strong></a>.<br><br>Tracking information may not appear immediately after dispatch. Please allow up to 24 hours for your tracking number to become active.&#xA0;</p><p style="text-align: justify;">If your tracking has not updated after 24 hours, please contact us for assistance.</p>

Order Tracking

For orders shipped outside the European Union, import duties and taxes may apply. Most Atelier Choux products are made in Europe, however customs fees are determined by the destination country’s regulations. These charges are set by the customs autho

<p><br>For orders shipped outside the European Union, <strong>import duties and taxes may apply</strong>.</p><p>Most Atelier Choux products are made in Europe, however customs fees are determined by the destination country&#x2019;s regulations.</p><p>These charges are set by the customs authorities of the destination country and are the responsibility of the recipient. They may be requested by the carrier before delivery.</p><p>Should these fees remain unpaid, the parcel will be returned to us. In this case, we will refund the returned items, excluding the original shipping costs and any return shipping fees.</p><p data-start="518" data-end="637" data-is-last-node data-is-only-node>Please note that we are unable to estimate these charges in advance, as they are determined by the customs regulations of the destination country.</p>

International Duties & Customs

For orders under €150 / $180, shipping fees will apply and will be clearly displayed at checkout before your order is confirmed.

<ul><li style="font-size: 16px;"><strong>For orders <u>over</u> &#x20AC;150 / $180</strong> Atelier Choux is pleased to offer complimentary international shipping. Certain products, including items shipped separately, may be excluded from complimentary shipping offers.<br><br></li><li><section dir="auto" data-turn-id="request-WEB:751c6cae-27b0-4055-a34b-e43b0b3c2149-22" data-turn-id-container="request-WEB:751c6cae-27b0-4055-a34b-e43b0b3c2149-22" data-testid="conversation-turn-44" data-scroll-anchor="false" data-turn="assistant" id="isPasted"><div data-message-author-role="assistant" data-message-id="1909aae4-1133-4d4d-86f4-ef36389d87ea" dir="auto" data-message-model-slug="gpt-5-5-thinking" data-turn-start-message="true" tabindex="0"><p data-start="198" data-end="330" data-is-last-node data-is-only-node><strong>For orders <u>under</u></strong> <strong data-start="215" data-end="230">&#x20AC;150 / $180</strong>, shipping fees will apply and will be clearly displayed at checkout before your order is confirmed.</p></div></section><p><br></p></li></ul>

Complimentary Shipping

Atelier Choux does not currently offer express shipping. Please keep in mind that orders placed before 11 a.m. CET are prepared and dispatched on the same business day, from Monday to Friday, excluding public holidays. Delivery times are estimated fr

<p style="text-align: justify;">Atelier Choux does not currently offer express shipping.</p><p style="text-align: justify;">Please keep in mind that orders placed before 11 a.m. CET are prepared and dispatched on the same business day, from Monday to Friday, excluding public holidays.</p><p data-start="14" data-end="366" id="isPasted" style="text-align: justify;">Delivery times are estimated from the moment your order is dispatched and may vary depending on the destination, the carrier, and local conditions.</p><p style="text-align: justify;"><br></p><p style="text-align: justify;"><br></p>

Express shipping

Atelier Choux ships worldwide with UPS. Delivery typically takes approximately one week, depending on the destination. All orders are carefully prepared and dispatched from Paris. Please find below our estimated delivery times, following 1 to 2 busin

<p data-start="0" data-end="122" id="isPasted">Atelier Choux ships worldwide with UPS. Delivery typically takes approximately <strong data-start="79" data-end="91">one week</strong>, depending on the destination.</p><p data-start="124" data-end="184">All orders are carefully prepared and dispatched from Paris.</p><p data-start="186" data-end="291" data-is-last-node data-is-only-node>Please find below our estimated delivery times, following <strong data-start="244" data-end="268">1 to 2 business days</strong> for order preparation.</p><p><br></p><hr><p><br><strong><span style="font-size: 18px;">Europe</span></strong> :<br><br></p><ul><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="2tspd-0-0" id="isPasted"><div data-offset-key="2tspd-0-0"><span data-offset-key="2tspd-0-0">France : 1-3 business days</span></div></div></li><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="2tspd-0-0" id="isPasted"><div data-offset-key="2tspd-0-0"><span data-offset-key="9e90f-0-0">UK : 4-8 business days</span></div></div></li><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="2tspd-0-0" id="isPasted"><div data-offset-key="2tspd-0-0"><span data-offset-key="9gsgj-0-0">Italy : 2-5 business days</span></div></div></li><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="2tspd-0-0" id="isPasted"><div data-offset-key="2tspd-0-0"><span data-offset-key="3kveh-0-0">Germany : 1-3 business days</span></div></div></li><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="2tspd-0-0" id="isPasted"><div data-offset-key="2tspd-0-0"><span data-offset-key="7a7ii-0-0">The Netherlands : 3-5 business days</span></div></div></li></ul><p><br></p><hr><p><br></p><p><strong><span style="font-size: 18px;">International</span></strong> :<br><br></p><ul><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="5dnur-0-0" id="isPasted"><div data-offset-key="5dnur-0-0"><span data-offset-key="5dnur-0-0">USA : 1-3 business days</span></div></div></li><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="5dnur-0-0" id="isPasted"><div data-offset-key="5dnur-0-0"><span data-offset-key="5jkvs-0-0">Australia : 4-8 business days</span></div></div></li><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="5dnur-0-0" id="isPasted"><div data-offset-key="5dnur-0-0"><span data-offset-key="c18qm-0-0">Japan : 4-7 Business days</span></div></div></li><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="5dnur-0-0" id="isPasted"><div data-offset-key="5dnur-0-0"><span data-offset-key="c2fs0-0-0">Korea : 3-7 business days</span></div></div></li><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="5dnur-0-0" id="isPasted"><div data-offset-key="5dnur-0-0"><span data-offset-key="5dfe6-0-0">Israel : 4-8 business days</span></div></div></li><li style="font-size: 16px;"><div data-block="true" data-editor="f6fcg" data-offset-key="5dnur-0-0" id="isPasted"><div data-offset-key="5dnur-0-0"><span data-offset-key="b04ql-0-0">Kuwait/Saudi Arabia/ UAE/ Oman/Bahrain/Qatar : 4-10 business days</span></div></div></li></ul><p><br></p><hr><p><br>These timelines are provided as an indication and may vary slightly depending on local conditions, customs procedures, or carrier activity.</p><p dir="ltr"><br></p><p dir="ltr"><br></p><p><br></p>

Delivery Times

A pre-order allows you to reserve an item before it has been produced or officially released, ensuring it is secured for you as soon as it becomes available. If the estimated shipping date has passed and you have not yet received your shipping confir

<h2 id="isPasted"><strong>What is a pre-order ?</strong></h2><p>A pre-order allows you to reserve an item before it has been produced or officially released, ensuring it is secured for you as soon as it becomes available.</p><h2 id="when-will-i-receive-my-pre-order-"><br><strong>When will I receive my pre-order ?</strong></h2><ul style="margin-left: 20px ;"><li style="font-size: 16px; text-align: justify;">The estimated shipping date for each pre-order item is displayed directly on the product page, allowing you to plan your purchase with confidence.</li><li style="font-size: 16px; text-align: justify;">Once your order has left our warehouse, a tracking link will be sent to you by email so you can follow the delivery of your parcel.</li><li style="font-size: 16px; text-align: justify;">If your order includes both an in-stock item and a pre-order item, the full order will be shipped together on the estimated shipping date of the pre-order item.</li></ul><h2 id="pre-order-delays"><br><strong>Pre-Order Delays</strong></h2><p dir="ltr" style="text-align: justify;">If the estimated shipping date has passed and you have not yet received your shipping confirmation email, we kindly invite you to<span data-offset-key="fhs85-0-0"><span data-text="true">&#xA0;</span></span><a href="https://contact.gorgias.help/en-US/forms/w2vwfz8p" target="_blank" rel="noopener noreferrer"><span data-offset-key="fhs85-1-0"><span data-text="true"><strong>contact us</strong></span></span></a><span data-offset-key="fhs85-2-0"><span data-text="true">&#xA0;for further assistance.</span></span></p><p style="text-align: justify;"><br></p><p style="text-align: justify;"><span style="text-decoration:none;"><br></span></p><p style="text-align: justify;"><br></p>

Pre-Order Delivery

If you are awaiting your order, we recommend the following steps:. 1) Kindly verify whether your order includes a pre-order item. This information can be found on the product page of the items in your order, along with the estimated shipping date. If

<p style="text-align: justify;">If you are awaiting your order, we recommend the following steps:</p><p style="margin-left: 20px; text-align: justify;">1) Kindly verify whether your order includes a <strong>pre-order</strong> item. This information can be found on the product page of the items in your order, along with the estimated shipping date. If this date has passed and you have not received a shipping confirmation, please <a href="https://contact.gorgias.help/en-US/forms/w2vwfz8p"><strong>contact us</strong> here.</a></p><p style="margin-left: 20px; text-align: justify;">2) You may also track your parcel using the tracking link provided by email once your order has been dispatched. If your tracking information has not been updated for more than <strong data-start="528" data-end="540" id="isPasted">48 hours</strong>, we invite you to <a href="https://contact.gorgias.help/en-US/forms/w2vwfz8p" target="_blank" rel="noopener noreferrer"><strong>contact us</strong></a> so that our team may assist you further.</p>

Delayed Package

Atelier Choux takes the greatest care to ensure that every order reaches you safely and in perfect condition. You may follow the status of your parcel at any time using the tracking link provided by email once your order has been dispatched. If you n

<p style="text-align: justify;">Atelier Choux takes the greatest care to ensure that every order reaches you safely and in perfect condition.</p><p data-end="108" data-start="25" id="isPasted" style="text-align: justify;">You may follow the status of your parcel at any time using <a href="https://contact.gorgias.help/en-US/forms/w2vwfz8p/ssp/login" target="_blank" rel="noopener noreferrer"><strong>the tracking link</strong></a> provided by email once your order has been dispatched.</p><p data-end="338" data-is-last-node data-start="110" style="text-align: justify;"><br>If you notice that your tracking information is no longer updating and believe your parcel may be lost, we kindly invite you to <a href="https://contact.gorgias.help/en-US/forms/w2vwfz8p" target="_blank" rel="noopener noreferrer"><strong>contact us</strong></a> with your order number and any relevant details. Our team will review the situation with care and get back to you with an appropriate solution.</p><p data-start="19" data-end="150" id="isPasted" style="text-align: justify;">If your order has not been delivered, our team will open an investigation with the carrier on your behalf. Please allow up to <strong data-start="127" data-end="147" id="isPasted">21 business days</strong> for the investigation to be completed. Once we receive an update from the carrier, we will get back to you with the appropriate next steps.</p><p data-start="152" data-end="242" style="text-align: justify;">If the parcel is located during the investigation, it will be redirected to your delivery address.</p><p data-start="244" data-end="440" style="text-align: justify;">If the parcel is confirmed as lost at the end of the investigation, Atelier Choux will offer an appropriate solution:</p><ul><ul style="list-style-type: disc;"><li data-end="338" data-is-last-node data-start="110" style="font-size: 16px; text-align: justify;" id="isPasted">A replacement order will be shipped to you at no additional cost if all items are still available</li><li data-end="338" data-is-last-node data-start="110" style="font-size: 16px; text-align: justify;" id="isPasted">Alternatively, your order may be refunded.</li></ul></ul><p data-start="442" data-end="652" data-is-last-node data-is-only-node style="text-align: justify;"><br></p><p data-start="0" data-end="128" id="isPasted">In certain cases, Atelier Choux may cancel the order and issue a refund if delivery cannot be completed after repeated attempts.</p><p data-start="130" data-end="263" data-is-last-node data-is-only-node>This may occur due to carrier-related issues, an incorrect or incomplete delivery address, or other circumstances beyond our control.</p>

Lost Package

We are sorry to hear you received a damaged or defective item. Each Atelier Choux creation is carefully inspected throughout the different stages of production to ensure it meets our quality standards. As our pieces are crafted in small batches throu

<p style="text-align: justify;">We are sorry to hear you received a damaged or defective item.</p><p data-start="0" data-end="138" id="isPasted">Each Atelier Choux creation is carefully inspected throughout the different stages of production to ensure it meets our quality standards.</p><p data-start="140" data-end="374" data-is-last-node data-is-only-node>As our pieces are crafted in small batches through an artisanal process, slight variations may naturally occur. These subtle differences are part of the unique character of each creation and do not affect its quality or functionality.</p><p data-start="18" data-end="120" id="isPasted" style="text-align: justify;">Please <strong>contact us within</strong> <strong>48 hours</strong> of delivery <a href="https://contact.gorgias.help/en-US/forms/w2vwfz8p" target="_blank" rel="noopener noreferrer" id="isPasted"><strong>here</strong></a> and provide the following documentation to allow us to review your request :</p><ul><li data-start="122" data-end="272" style="font-size: 16px; text-align: justify;">clear photos of the product showing the issue</li><li data-start="122" data-end="272" style="font-size: 16px; text-align: justify;">photos of the package</li><li data-start="122" data-end="272" id="isPasted" style="font-size: 16px; text-align: justify;">photos of the shipping label</li><li data-start="122" data-end="272" id="isPasted" style="font-size: 16px; text-align: justify;">photos of the the barcode visible</li></ul><p data-start="274" data-end="403" style="text-align: justify;">Once your request has been reviewed and approved, we will offer you a replacement or a store credit.</p>

What should I do if my item arrives damaged?

We are sorry to hear that your order contains an incorrect item or that an item is missing. Please contact us within 48 hours of delivery so that we may review your request. Kindly include the following documentation:. Once your request has been revi

<p id="isPasted">We are sorry to hear that your order contains an incorrect item or that an item is missing.</p><p>Please <a href="https://assistancecenter.gorgias.help/en-US/contact">contact us</a> within 48 hours of delivery so that we may review your request. Kindly include the following documentation:</p><ul data-spread="false"><li>A photo of the item received</li><li>A photo of the visible barcode</li><li>A photo of the contents of your parcel</li></ul><p>Once your request has been reviewed and approved, we will be pleased to offer you either a replacement or a store credit.</p>

What should I do if my order contains an incorrect or missing item?

If your order is marked as delivered but you have not received it, we kindly invite you to follow the steps below:. Should you require any additional assistance, please contact us here.

<p id="isPasted"><span style="font-size: 16px;">If your order is marked as delivered but you have not received it, we kindly invite you to follow the steps below:</span></p><ol data-spread="true" start="1"><li style="font-size: 16px;">Please check around your home, mailbox, reception area, or with your neighbors/building management, as the parcel may have been collected on your behalf.</li><li style="font-size: 16px;">Please verify the shipping address listed in your order confirmation email to ensure it was entered correctly.</li><li style="font-size: 16px;">Occasionally, parcels may be marked as delivered shortly before they are physically received. We recommend allowing a little additional time for the parcel to arrive.</li><li style="font-size: 16px;">If you are still unable to locate your parcel, please contact the carrier directly for further delivery details.</li></ol><p style="text-align: justify;"><br>Should you require any additional assistance, please <a href="https://contact.gorgias.help/en-US/forms/w2vwfz8p" target="_blank" rel="noopener noreferrer"><strong>contact us</strong></a>&#xA0;here.</p>

Shipping & Delivery

Shipping & Delivery

International Shipping

Order Tracking

International Duties & Customs

Complimentary Shipping

Express shipping

Delivery Times

Pre-Order Delivery

Delayed Package

Lost Package

What should I do if my item arrives damaged?

What should I do if my order contains an incorrect or missing item?

What should I do if my order is marked as delivered but has not arrived?