Shipping & DeliveryUpdated a month ago

Atelier Choux offers worldwide delivery with UPS, including throughout France. Shipping is complimentary on orders over €150 / $180, not counting art prints (see below).

Each order is carefully prepared and dispatched from Paris.

Delivery times

Orders are prepared within 1 to 2 business days, then delivered by UPS within the estimated times below, Monday to Friday, excluding public holidays.

Europe:

• France: 1-3 business days
• UK: 4-8 business days
• Italy: 2-5 business days
• Germany: 1-3 business days
• The Netherlands: 3-5 business days

International:

• USA: 1-3 business days
• Australia: 4-8 business days
• Japan: 4-7 business days
• Korea: 3-7 business days
• Israel: 4-8 business days
• Kuwait / Saudi Arabia / UAE / Oman / Bahrain / Qatar: 4-10 business days

These timelines are provided as an indication and may vary depending on the destination, customs procedures, and local conditions. While Atelier Choux makes every effort to ensure a seamless delivery experience, shipping fees cannot be reimbursed in the event of delays caused by the carrier.

Shipping fees

Shipping fees are calculated automatically at checkout, based on your delivery destination as well as the weight and volume of your order. For your convenience, you may preview the applicable shipping cost directly from your cart by selecting your country of delivery.

Shipping is complimentary on orders over €150 / $180, not counting art prints. Art prints are printed and shipped separately by our printing partner. Their shipping fee is always charged, and their price doesn't count toward the €150 / $180. Any shipping fees are shown at checkout before you confirm your order.

As they are shipped separately, art prints may arrive in a separate parcel from the rest of your Atelier Choux order.

International Shipping Outside the European Union

Orders shipped outside the European Union may be subject to customs duties and import taxes. These charges are determined by local authorities and remain the responsibility of the recipient.

Should customs duties or import taxes remain unpaid, the parcel may be returned to our warehouse.

In this case, a refund will be issued for the returned item(s), excluding the original shipping costs, any applicable return shipping fees and customs fees, in accordance with our Terms and Conditions.

Delivery Information

A tracking number will be sent to you by email as soon as your order has been dispatched, allowing you to follow its journey at any time.

No signature is required. If you are unavailable at the time of delivery, UPS will make several delivery attempts. If the parcel cannot be delivered, it may be returned to Atelier Choux.

Delivery will be made to the address provided at checkout. To ensure a seamless delivery experience, we kindly invite you to verify that all details are complete and accurate before confirming your order.

Please note that Atelier Choux is unable to deliver to P.O. boxes.

If a parcel cannot be delivered due to an incorrect or incomplete address, an unsuccessful delivery attempt, or unpaid customs duties, it may be returned to Atelier Choux.

In such cases, the original shipping costs are non-refundable, and additional shipping fees may apply should you wish for the order to be reshipped.

Upon receipt, we recommend inspecting your parcel in the presence of the courier.

Should the packaging or product appear damaged, we kindly invite you to note this on the delivery slip or refuse the parcel. This documentation will allow our team to assist you with a refund or exchange, where applicable.

Should you experience any issue with your delivery, we invite you to contact us and we will be happy to assist you.