What should I do if my order is marked as delivered but has not arrived?Updated 5 days ago

If your order is marked as delivered but you have not received it, we kindly invite you to follow the steps below:

1. Please check around your home, mailbox, reception area, or with your neighbors/building management, as the parcel may have been collected on your behalf.
2. Please verify the shipping address listed in your order confirmation email to ensure it was entered correctly.
3. Occasionally, parcels may be marked as delivered shortly before they are physically received. We recommend allowing a little additional time for the parcel to arrive.
4. If you are still unable to locate your parcel, please contact the carrier directly for further delivery details.

Should you require any additional assistance, please contact us here.