Orders & Payments

Information about orders and payments.

Understanding pre-orders

A pre-order allows you to reserve an item that is currently out of stock or still in production. How does it work ?. Once your pre-order is placed, you will receive a confirmation email with the details of your purchase, followed by a tracking link a

Cancel or Modify an Order

Orders may only be cancelled before they enter the preparation stage.Please contact our team as soon as possible with your cancellation request, including your order number and the reason for cancellation.If cancellation is still possible, you will r

Changing the delivery address

A delivery address may only be modified before the order enters the preparation stage.If you need to update your shipping address or contact information, please contact our customer service team as soon as possible after placing your order. Kindly in

Which payment methods are available?

We offer several payment methods on our website, including Visa, Mastercard, American Express, CB, PayPal, Alipay, WeChat Pay, Wero, UCB, Octopus, SOPA, Tabby, PayMe, PayLater, Bancontact, and more. Available payment options will be displayed at chec

Where can I find my invoice?

Your invoice is available at the bottom of the order confirmation email you received after placing your order. If you created an account before placing your order, you may also access your previous orders and invoices by clicking "My Account" at the

Is there a welcome offer?

Subscribe to our newsletter and enjoy 10% off your first Atelier Choux order. You can sign up at the bottom of our Home page here : https://atelierchoux.com/. To apply a discount code: Enter your code in the Discount Code field at checkout. If you ar

Order confirmation email not received

Your order confirmation email is sent automatically once your payment has been confirmed. It includes your order summary, amount paid, order number, and delivery address. If you have not received it, we kindly invite you to:. Check your spam or junk

Do you offer gift boxes?

Gift boxes may be included with your order at no additional cost, depending on the products selected.One box is included for orders containing a carré, baby or children’s clothing, cashmere blankets and crib sheets. Please note that if your order con

I can't complete my online payment, what should I do?

We're sorry to hear that you're having trouble completing your purchase. Here are a few tips:. Then, try adding your payment method again.If the issue persists, please take a screenshot or record a short video and contact us with as many details as p