Atelier Choux logo
Atelier Choux logo

All articles

Order confirmation email not receivedUpdated a month ago


Your order confirmation email is sent automatically once your payment has been confirmed. It includes your order summary, amount paid, order number, and delivery address.

If you have not received it, we kindly invite you to:

  • Check your spam or junk folder: our emails may sometimes end up there.

  • Verify the email address used at checkout:

    • Verify the email address used at checkout, especially if you use several email addresses
    • Ensure there was no typo in the email address entered


  • If you are still unable to locate it, please contact our team with the following details:

         - Your name
         - The email address you believe was used
         - Your purchase date or order number


Was this article helpful?
Yes
No